Your "Satisfied, exchanged or refunded" guarantee
By placing an order on the BASIKORE website, you automatically benefit from
our "Satisfied, Exchanged or refunded" guarantee. You can therefore exchange
an item within 7 days of receiving said item, provided it is an item in
stock and not customized.
Customized products
For more information, see our
general terms and conditions of sale.
Customized products are mainly printed products according to your speci cations
such as labels, stickers and badges. We take all necessary precautions before
starting production of this type of product: free samples so you can perform
your tests and a Ready to Print that we will ask you to check and sign. It is
extremely rare for an error to occur. However, if a printing error occurred we
would restart production at our expense without discussing, as a matter of
urgency, so that you are not penalized by an additional delay.
On the other hand, customized products are neither exchangeable nor refundable if the product itself (material, adhesive, printing) does not match your expectation (therefore it is important to carry out pre-tests in advance), or if the printing contains an error on your part. In this case, if you so wish we would recommence production at a reduced cost and as an urgent priority.
On the other hand, customized products are neither exchangeable nor refundable if the product itself (material, adhesive, printing) does not match your expectation (therefore it is important to carry out pre-tests in advance), or if the printing contains an error on your part. In this case, if you so wish we would recommence production at a reduced cost and as an urgent priority.
Products in stock
Products in stock are all standard products you can find on this site, such as
A4 label boards for laser printers, antitheft cables, accessories… If any of
these products are not suitable for you, we will be able take back the product
and offer a replacement product that is better suited to you, or proceed to a
refund if you have already paid for it.
If the product contains a manufacturing defect, we will replace it immediately as part of its warranty. In all cases, we will ask you to return the products within 7 days in their original packaging in the same condition as previously.
To find out how to use this warranty, read all the FAQs in“Returning a Product".
Find out more about our terms of sale.
If the product contains a manufacturing defect, we will replace it immediately as part of its warranty. In all cases, we will ask you to return the products within 7 days in their original packaging in the same condition as previously.
To find out how to use this warranty, read all the FAQs in“Returning a Product".
Find out more about our terms of sale.